Live Results Dashboard
Our NPS® Live Dashboard allows you to view responses to both your primary NPS question as well as additional questions as well as read comments live via our online NPS® Live Dashboard.
Most traditional NPS systems stop at one question, our system allows you to gather additional information in NPS style on subsequent questions and free text comments. The ultimate research tool.
Full Data Reporting
We allow NPS data collection for generally 7 days to ensure all respondents are in and then aggregate the data into a full set of report for you to understand the responses and then do any appropriate followups.
Turning Complex NPS Calculations to Simple Dashboards
What is NPS? – Net Promoter Score
Net Promoter® or Net Promoter Score (NPS®) is a new age management tool that can be used to gauge the loyalty of a firm’s customer relationships. It serves as an alternative to traditional overly complex customer satisfaction research . NPS® has been widely adopted with more than two thirds of Fortune 1000 companies using NPS in 2016.
Our unique and innovative systems allows small businesses to utilize this great business measure just as those fortune 1000’s do.
A Seamless NPS® Plus Customer Flow
Paired with easy to understand data visualisation.
NPS Live Dashboard
Excel Data Export
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How Does this NPS Survey Process Work?
From your side you basically just send us a list of your customers and we take everything from there right through to presenting you a full NPS dashboard report.
From our side it’s a little more complicated but interesting all the same. We first use a world class data centre in the USA which is SOC II Compliant and holds PCI DSS Certification to send out fully branded surveys from your company to your customers.
As soon as they click on their response their information is recorded into an aggregate dataset on our Microsoft SQL server, they are promoted to answer more questions and give comments, anything they do is , tracked, recorded and compiled for the final report.
At any time during the NPS campaign you can log into a live realtime dashboard and monitor your current NPS rating to both the primary and any secondary questions.
At the end of the NPS campaign our data analyst compiles a full report of all the data into both a raw data file as well as several easy to understand NPS dashboards. We then can easily run the exact same process in 6-12 months and compare the results.
Frequently Asked Questions
Want to know more? Skip Sales and Talk to your new Data Consultant.
Ryan @ Google in Silicon Valley USA
Ryan Judd – Data Consultant
I spent 15 years working in-house in a number of industries, with innovative CEOs increasing sales and capturing market share using a range of advanced data based strategies.
Since then I have consulted and assisted hundreds of brands to achieve success in New Zealand and international markets using digital, search, photographic and video strategies.
In 2012 started my own digital agency to support a number of growing brands including the JUCY group of companies.
My experience and consulting is based on actual real world experience managing both small and multi-million dollar campaigns for some of New Zealand’s best brands.